Service guarantee

We back ourselves to deliver the best service in South East Queensland

That’s why we have created the BCsystems service guarantee. If you are displeased with the service you have received from BCsystems you are entitled to a 10% reduction in secretarial fees for your scheme. Keep reading to find out how exactly that works.

BCsystems Service guarantee
BCsystems Pulse Survey

Monthly Pulse Survey

At BCsystems we run regular pulse surveys to our committees to ascertain feedback on our performance – we encourage all committee members to honestly critique our service standards across a number of parameters. We also solicit performance information from our numerous routine interactions and should an opportunity be identified, we will record this for review.

Diagnosis

Diagnosis

We evaluate the feedback obtained to identify any specific actions that may be required. This may necessitate further discussions with the individual who provided the critique to ensure we understand the problem clearly and that any proposed solution meets the needs of the client. Importantly we don’t just look at each case in isolation, we look to see if any emerging themes which may improve service for all of our clients.

improvement

Improvement

Once we have identified and mutually agreed on the areas where we can improve, we then look to implement the changes. During this process BCsystems will continually seek feedback to ensure that the improvements are having the desired effects.

Unhappy

Still unhappy?

Whilst highly unlikely, we will discount our secretarial fees by 10% for 1 year if the committee continues to be unhappy with the specific issue raised.

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